Installation and setup
Tell us when an existing product will not install, start or behave correctly in your setup.
Product support
Help with what you already use.
If a Screaming Cat Studios product you already use is not behaving as expected, send us enough detail to investigate it properly.
A useful report
Give us a clear starting point.
You do not need to diagnose the issue yourself. A few precise details help us understand the setup and reproduce the problem.
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Identify the product
Include the exact product name, its version or build, and where it was purchased or supplied.
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Describe the setup
Tell us the platform and operating system. For an Unreal Engine product, include the engine version as well.
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Explain what happened
Describe what you expected, what happened instead, and the steps that reliably trigger the issue.
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Share useful evidence
Include the exact error text and attach relevant screenshots or log extracts when they are safe to share.
Existing products only
The right route for product problems.
Use this support path when you already use a Screaming Cat Studios product. New games, applications and commercial work belong in a project enquiry.
Reproducible faults
Share clear steps for crashes, errors or unexpected behaviour that you can trigger again.
Compatibility context
Include the platform, product version and engine version when relevant so the setup is clear.
Keep sensitive information out of your first email. Do not send passwords, licence keys, access tokens, private keys, payment details, private project files or personal data. If we need a larger diagnostic file, we can agree a suitable way to share it.
Contact product support
Send the details. We will take it from there.
The email template gives you a short checklist. Complete what is relevant and leave out anything that does not apply.
Email product support support@screamingcatstudios.comPlanning something new? Start a project enquiry